Shipping policy

SHIPPING POLICY

Last Updated: August 30, 2026

At Baby Berry, we offer both Pre-Order and Stock-Based products. Delivery time depends on the availability status of the product.

1. Pre-Order Delivery

Products purchased through the Pre-Order system have an estimated delivery time of:

10–15 Working Days

Pre-order products are imported based on customer orders. Therefore, delivery time may be affected by supplier processing, international shipping, customs/import procedures, transportation, or other unforeseen circumstances.

The stated delivery time is an estimated timeframe and not an absolute guarantee.

2. Stock-Based Delivery

Products currently available in our stock have an estimated delivery time of:

2–3 Working Days

Delivery time may vary depending on the customer's delivery location and courier service.

3. Delivery Address

Customers must provide a complete and accurate delivery address and an active phone number when placing an order.

Baby Berry will not be responsible for delivery delays caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailability

  • Failure to respond to courier calls

  • Other circumstances caused by incorrect customer information

4. Delivery Attempts

Our courier partner may contact the customer before or during delivery.

Customers should remain available at the provided delivery address and respond to courier communications to avoid delivery delays or additional delivery attempts.

5. Product Inspection at Delivery

Customers are requested to check the product at the time of delivery before accepting it.

Please check the product for:

  • Correct item

  • Size

  • Visible damage or defect

  • General product condition

If you notice a problem, inform the delivery person where possible and contact Baby Berry within 3 days.

6. Delivery Charges

Applicable delivery charges, if any, will be displayed or communicated to the customer before order completion.

Delivery charges may vary depending on order value, delivery location, promotional offers, or other applicable conditions.

7. Multiple Products in One Order

If an order contains both stock-based and pre-order products, the items may be delivered separately depending on availability and operational circumstances.

Baby Berry may contact the customer if separate deliveries are required.

8. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Supplier delays

  • International transportation delays

  • Customs/import procedures

  • Courier delays

  • Weather conditions

  • Public holidays

  • Other unforeseen circumstances

We will make reasonable efforts to keep customers informed when a significant delay occurs.

9. Failed Delivery

If a delivery fails because the customer is unavailable, provides incorrect information, or does not respond to the courier, additional delivery arrangements or charges may apply where applicable.

10. Shipping Policy Changes

Baby Berry reserves the right to update this Shipping Policy when necessary. Any updated policy will be published on this page.

Baby Berry
Kids Clothing, Toys & Fashion Accessories
Bangladesh