FREQUENTLY ASKED QUESTIONS

1. What products does Baby Berry offer?

Baby Berry offers imported kids' clothing, toys, fashion accessories, and other kids' lifestyle products for boys and girls aged 1–16 years.

2. Are all Baby Berry products imported?

Yes. Our products are imported and carefully selected based on style, quality, comfort, and value.

3. What is the difference between Pre-Order and In-Stock products?

Pre-Order products are imported based on customer orders and have an estimated delivery time of 10–15 working days.

In-Stock products are already available with us and have an estimated delivery time of 2–3 working days.

4. How can I know whether a product is Pre-Order or In-Stock?

The availability status will be mentioned on the respective product page. If you are unsure, you can contact us before placing your order.

5. How long will my order take to arrive?

• In-Stock: 2–3 working days
• Pre-Order: 10–15 working days

Delivery time may vary depending on your location and courier operations.

6. How can I choose the correct size?

Please check the size chart provided on the product page before placing your order.

If you are unsure about the size, feel free to contact us before ordering.

7. Can I exchange a product if the size doesn't fit?

Yes. Eligible size exchanges are available if you contact us within 3 days of receiving the product, subject to size availability.

The product must be unused and in its original condition with tags and packaging where applicable.

8. What should I do if I receive a damaged or wrong product?

Please check your product when receiving the delivery. If you receive a damaged, defective, or incorrect product, contact Baby Berry within 3 days with your order details and photos/videos if requested.

9. Can I check the product before receiving it?

Yes. We encourage customers to check the product at the time of delivery before accepting the order.

Please check the product, size, and visible condition carefully.

10. What happens if Baby Berry cannot replace my product?

If an eligible issue cannot be resolved through exchange or replacement, we will process the applicable refund within 7 days for customers who made an advance payment.

11. Can I cancel my order?

Order cancellation depends on the processing status of the order. Please contact us as soon as possible if you want to cancel an order.

For Pre-Order products, cancellation may not be possible once the product has been processed or imported specifically for the customer.

12. Do you offer home delivery?

Yes. We provide delivery through courier services to the delivery address provided by the customer.

13. What payment methods do you accept?

Available payment methods may vary. The payment options available at checkout or communicated by our team can be used to complete your order.

14. Can I order a Pre-Order product and an In-Stock product together?

Yes, depending on product availability. If necessary, the items may be delivered separately.

15. What if my delivery is delayed?

We always try to deliver within the estimated timeframe. However, delays may occasionally occur due to suppliers, international shipping, customs, courier operations, weather, public holidays, or other unforeseen circumstances.

16. How can I contact Baby Berry?

You can contact us through:

Phone / WhatsApp: +880 1302-553344
Email: babyberryofficial@gmail.com

Office Hours:
Saturday–Thursday: 10:00 AM–6:00 PM
Friday: 3:00 PM–9:00 PM