Exchange Policy
At Baby Berry, we want every customer to receive the right product and the right size. If you experience an eligible size or product-related issue, you may request an exchange according to the policy below.
1. Exchange Time Limit
All exchange requests must be submitted within 3 days of receiving the product.
Requests made after 3 days may not be accepted.
2. Size Exchange
If the purchased product does not fit, you may request a size exchange within 3 days of receiving the order.
Size exchange is subject to the availability of the requested size.
Before placing an order, we strongly recommend checking the size chart available on the product page.
3. Product Condition
To be eligible for an exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Not be washed
- Not have any stains, damage, or alterations
- Have original tags and packaging where applicable
- Include any original accessories provided with the product
Products that do not meet these conditions may not be eligible for exchange.
4. Wrong, Damaged, or Defective Products
If you receive:
- A wrong product
- A damaged product
- A defective product
- A different size from what you ordered
please contact Baby Berry within 3 days of receiving the product.
We may request clear photos or videos of the product to review the issue.
If the issue is confirmed to be on our side, we will arrange an appropriate exchange or replacement.
5. Product Availability
All exchanges are subject to product availability.
If the requested size or replacement product is unavailable, Baby Berry will try to provide a suitable alternative where possible.
If we are unable to provide a suitable replacement, the customer may be eligible for a refund according to our Return & Refund Policy.
6. Customer Preference / Change of Mind
Exchange requests due to:
- Change of mind
- Different personal preference
- Product looking different from what the customer expected
- Ordering the wrong product
may not be accepted unless otherwise approved by Baby Berry.
7. Pre-Order Products
Pre-order products are imported specifically based on customer orders.
Once delivered, eligible exchange requests must still be submitted within 3 days of receiving the product.
Replacement of pre-order products or sizes is subject to availability.
8. Checking the Product at Delivery
Customers are requested to check the product at the time of delivery before accepting the order.
Please check the:
- Product
- Size
- Color/design
- Visible condition
If you notice any visible issue, please inform the delivery person where possible and contact Baby Berry within the 3-day exchange period.
9. How to Request an Exchange
To request an exchange, please contact us within 3 days of receiving your order.
Please provide:
Order Number
Customer Name
Phone Number
Reason for Exchange
Photos/Videos of the Product (if requested)
Our team will review your request and inform you about the next steps.
10. Exchange & Refund
If Baby Berry is unable to provide a suitable replacement for an eligible exchange request, an applicable refund will be processed within 7 days for customers who have made an advance payment.
Refund processing time may vary depending on the payment provider or financial institution.
11. Final Note
Baby Berry reserves the right to review each exchange request individually and determine eligibility based on the condition of the product and the circumstances of the request.
For more information about refunds, please visit our Return & Refund Policy.
Baby Berry
Kids Clothing • Toys • Fashion Accessories
For Little Styles, Big Smiles.